Warranty Claims

 

This article speaks about Battmobile’s policy toward warranty claims on car batteries.

We at Battmobile stand by with each of our products we sell. We source all our products from the finest suppliers, provide the warranty on site/in house and we follow a well defined process.

Here is the process:

Client Calls and informs of the problem in the vehicle.
We explain to them about the checking process. Replacing a car battery under warranty is a 3 step process.

Checking the alternator

If the charging system of the vehicle is not performing adequately then most likely the battery is weak because of not being charged.

Checking the starter motor

If the starter motor is not sufficiently strong enough to crank the engine due to part damage, the battery is good enough to power the starter, however, the starter is not performing well enough to start the car. Battery is not bad here.

Checking the battery

Car batteries have two ways of not performing as required. It either has a weak battery (low on cranking power) or dead battery (bad cell replace). If a battery becomes weak that in simple terms is if you use a phone and do not charge it, the phone is not damaged, the underlying reason could be you left the screen timer to unlimited and forgot to switch off the screen. In that case you do not need to replace the phone, you just have to perform sufficient charging. In vehicle terms that’s the alternator’s job to do and the vehicle needs to run continuously for a few hours to charge the battery enough to crank on its own.
If a battery shows bad cell replacement in its warranty period. That is the time when warranty claim is applicable. A battery with 1 year warranty for example should not show bad cell replace on the advanced testing equipment in its warranty period. Bad cell replacements are the batteries which cannot hold charge any more and it requires to be replaced. This occasionally happens and warranty claims are given to customers.

Now sadly, many clients over the years feel that we as service providers have failed them when we have not replaced their weak batteries in warranty. We explain this to them over and over and few realize the science behind it. But few Customers still feel we have not stood up to our commitment.

All battery suppliers do not accept weak/recharge batteries from us in warranty claims. Hence no replacement can be provided to the client. Batteries showing bad cell and replace are replaced by suppliers immediately, hence we have no incentive in not replacing a bad cell replace battery at site. A bad cell replace battery does not charge over many cycles and its life is over and would require change at the latest.

Battmobile’s biggest aim is to provide quality service at a reasonable price especially when customers are stranded.

Warranty
BattMobile
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Christophe HUBERTChristophe HUBERT
19:10 07 May 22
Had a great experience!Went for shopping and was under impression my battery was dead while i was leaving the mall. I called Battmobile, they came in a short time and identified the issue was coming from the gearbox. In less than 3 hours (over the night!) they managed to get a team (electrician and mechanic) to fix on-site the issue. The reactivity, quality of work and commitment are at the highest level. Thanks a million!
mohammed saeedmohammed saeed
09:44 07 May 22
I got a new battery for my Nissan Patrol Y61.. in November 2021 in March 2022 its dead and replaced and than after 6 weeks my second battery is dead and needs replacementAre they selling good quality batteries???Does our life be limited to Battery charges ??One should replace a battery and never be bothered
Carl De villiersCarl De villiers
05:54 06 May 22
Love these guys. Have Iqbal on what's app and even before 7am if I message him he gets back to me immediately with great service and within 30 minutes I have a new battery at a my location. Great price and my car running asap. Highly recommended and very convenient 😉
prabeesh kpprabeesh kp
17:29 29 Apr 22
I Really had a bad experience with these guys on the battery replacement, the call center guy promised me a price for the new battery including VAT by taking my old battery as scrap.But the communication towards technician was different amount. Its not about the extra delta i paid, its about the support team not communicating well with the ground staff & getting into bad customer trust & experience. I don't know how they are rated so well on GoogleThe technician took time & did a decent job. The 2star is for him.
Rock RajRock Raj
20:45 24 Feb 22
Fantastic service, got my dead battery replaced with a new one within 5 minutes. Albert was the technician and he was so helpful, advised on what to do and not to and was so charming even when I called him in the middle of the night. Kudos to the team, highly recommended.
Brian HallBrian Hall
06:32 16 Feb 22
Had a great experience. Left work to find my battery was dead. Jibran had me back on the road in barely more than a half-hour. He was knowledgeable and it took him only about five minutes to put the new battery in and take away the old one. Completely painless and easy solution.
ravi shahravi shah
10:03 08 Dec 21
Very good experience for service of the car.Great experience specifically with Mr. Adeel (General Manager) who got personally involved to look in to my request and addressed the same in a very professional way.I recommend their services to everyone.
Shahbaz ZubairShahbaz Zubair
09:53 09 Oct 21
Update:The service went down from five star to one star. The service representative was rude and failed to replace the battery which was causing the issue. The battery was still under warranty.First Experience:By far the best battery replacement service I tried. I contacted via WhatsApp, and their response time was super quick. Even this was at the time of the COVID-19 crisis. I had specific instructions regarding what battery I wanted. They carefully noted it down and handed it over to the technician.The technician Iqbal, did a fantastic service. He cross-checked everything to made sure it was the battery's fault. To change the battery, he made sure the power is there in the car so that all the memory functions won't get erased.Overall a dependable 5star customer service. Good teamwork by the guys. Highly recommended.
Sahim FaizeeSahim Faizee
03:49 04 Apr 21
Fantastic service. (Battery/Oil Change and Tyre replacement).Thoroughly professional with precise size battery installed for all my cars.Dealing with them was a pleasure and i would highly recommend them for all services offered.The 2 owners are very down to earth individuals - and have made customer service their number one priority which was a breath of fresh air in this market.Good luck to Battmobile.
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