BattmobileWarranty

Warranty Claims

 

This article speaks about Battmobile’s policy toward warranty claims on car batteries.

We at Battmobile stand by with each of our products we sell. We source all our products from the finest suppliers, provide the warranty on site/in house and we follow a well defined process.

Here is the process:

Client Calls and informs of the problem in the vehicle.
We explain to them about the checking process. Replacing a car battery under warranty is a 3 step process.

Checking the alternator

If the charging system of the vehicle is not performing adequately then most likely the battery is weak because of not being charged.

Checking the starter motor

If the starter motor is not sufficiently strong enough to crank the engine due to part damage, the battery is good enough to power the starter, however, the starter is not performing well enough to start the car. Battery is not bad here.

Checking the battery

Car batteries have two ways of not performing as required. It either has a weak battery (low on cranking power) or dead battery (bad cell replace). If a battery becomes weak that in simple terms is if you use a phone and do not charge it, the phone is not damaged, the underlying reason could be you left the screen timer to unlimited and forgot to switch off the screen. In that case you do not need to replace the phone, you just have to perform sufficient charging. In vehicle terms that’s the alternator’s job to do and the vehicle needs to run continuously for a few hours to charge the battery enough to crank on its own.
If a battery shows bad cell replacement in its warranty period. That is the time when warranty claim is applicable. A battery with 1 year warranty for example should not show bad cell replace on the advanced testing equipment in its warranty period. Bad cell replacements are the batteries which cannot hold charge any more and it requires to be replaced. This occasionally happens and warranty claims are given to customers.

Now sadly, many clients over the years feel that we as service providers have failed them when we have not replaced their weak batteries in warranty. We explain this to them over and over and few realize the science behind it. But few Customers still feel we have not stood up to our commitment.

All battery suppliers do not accept weak/recharge batteries from us in warranty claims. Hence no replacement can be provided to the client. Batteries showing bad cell and replace are replaced by suppliers immediately, hence we have no incentive in not replacing a bad cell replace battery at site. A bad cell replace battery does not charge over many cycles and its life is over and would require change at the latest.

Battmobile’s biggest aim is to provide quality service at a reasonable price especially when customers are stranded.

I called the company, where meoresz asked the employee Marlon to come to my house! Marlon contacted me by phone and quickly got to my car! Tested the battery where it needed to be replaced. Instantly changed the battery and performed a new test, everything was fine! Marlon in every service, always very polite, and always informing me of everything he was doing! An excellent collaborator! the price of the service was on average with the other prices of other companies! I am very satisfied with the service provided! thank you so much.
I had no idea if I was going to make it home today. I'm no mechanic, but I was convinced my car would have a million and one problems I cannot afford. Battmobile saved my life. Not only were the call center agents super nice, their responses to my problem was on point. I gave such vague descriptions, they had to give me different scenarios with alternative solutions. They also made sure that it was said in a way that I could understand and didn't overcomplicate the technical details to confuse me (thank you). When Albert came onto the scene, I was immediately filled with relief. He told me step by step what needed to happen, and was so relaxed about the whole process that it eased my mind. I knew Albert was gonna take care of everything. When replacing my battery, he gave me different options with price points and his personal recommendation. I really felt he had my best interest at heart. The whole shebang happened in less than 2 hours while I was at work, and I can now drive home in peace - and not pieces.
Jophie Shu
Jophie Shu
10:45 16 Aug 22
Mr. Muhammad Tariq was so friendly and helpful. He came on time as agreed and he made his job Quick, Tidy and Clean. I definitely recommend Battmobile quick service for everyone. You can trust them when you need no stress, quick service for your car...
Medet Akylbekov
Medet Akylbekov
06:08 29 Jul 22
A big thanks for the quick response and expert advise from Marlon (technician). The battery of my car was replaced with the exact specs and I was on the way to my meeting in 15 minutes. The old battery was disposed properly and even got a discount for it. Brilliant work!
Esteban Tolentino
Esteban Tolentino
19:22 21 Jul 22
ALBERT is very helpful and knowledgeable. He didn't hesitate to go above and beyond his expected scope. Will definitely recommend him to my friends should they require assistance for battery replacement as he is also recommended by a friend. It goes to show how they are satisfied with his service as well. Good job Albert!
Leonelyn Andico
Leonelyn Andico
08:24 20 Jul 22
I have a Porsche Cayenne which had battery issues. Mr. Fahad came immediately upon the request and did wonderful job. He also suggested the best option for my car and price is very reasonable. Highly recommended them.
Anil KK
Anil KK
08:58 17 Jul 22
My battery went off and I call to BattMobile. The personal over the phone quickly consult me and was very supportive. They contact me with technician Iqbal. I want to say many thanks to Iqbal, he was very professional. Quickly diagnose battery, give replacement. BattMobile - Thanks for your work.
Ruslan Aubakirov
Ruslan Aubakirov
02:53 16 May 22
Had a great experience!Went for shopping and was under impression my battery was dead while i was leaving the mall. I called Battmobile, they came in a short time and identified the issue was coming from the gearbox. In less than 3 hours (over the night!) they managed to get a team (electrician and mechanic) to fix on-site the issue. The reactivity, quality of work and commitment are at the highest level. Thanks a million!
Christophe HUBERT
Christophe HUBERT
19:10 07 May 22
Love these guys. Have Iqbal on what's app and even before 7am if I message him he gets back to me immediately with great service and within 30 minutes I have a new battery at a my location. Great price and my car running asap. Highly recommended and very convenient 😉
Carl De villiers
Carl De villiers
05:54 06 May 22
Fantastic service. (Battery/Oil Change and Tyre replacement).Thoroughly professional with precise size battery installed for all my cars.Dealing with them was a pleasure and i would highly recommend them for all services offered.The 2 owners are very down to earth individuals - and have made customer service their number one priority which was a breath of fresh air in this market.Good luck to Battmobile.
Sahim Faizee
Sahim Faizee
03:49 04 Apr 21
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In Last 24 Hours, 120 Customers have used our battery replacement service at Ashburn United States