WARRANTY CLAIMS PROCESS

Client Reports a Problem

The customer calls and informs us about an issue with their vehicle.

Checking the Alternator

If the car’s charging system isn’t working well, it could mean the battery isn’t being charged properly. Often, the battery appears weak because it hasn’t received enough charge.

Checking the Starter Motor

If the starter motor can’t crank the engine effectively due to damage, it’s not the battery’s fault. The battery might still be good, but the starter isn’t functioning well enough to start the car.

Checking the Battery

• Weak Battery: A battery might seem weak if it doesn’t have enough cranking power. Think of it like a phone running out of battery because it wasn’t charged properly. The alternator needs to run long enough to recharge the battery.
• Dead Battery (Bad Cell): If a battery has a bad cell, it won’t hold a charge and needs replacement. A warranty claim is applicable if this happens within the warranty period.

Understanding Warranty Claims

Sometimes, clients think we should replace weak batteries under warranty. However, battery suppliers only accept batteries with bad cells for replacement. Weak or uncharged batteries are not covered. We explain this to customers, and while many understand, some still feel let down.

Our Commitment

Battmobile always strives to provide reliable and affordable service, especially when customers are stranded. We ensure any battery with a bad cell is replaced promptly under warranty.

This streamlined explanation should be easier for customers to follow. Let me know if any adjustments are needed!