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BattmobileTerms & Conditions

Terms & Conditions

  1. All Battmobile service packages come with a unique package ID which is stored in the company’s software. Any booklet without or tempered booklet will be confiscated immediately.
  2. The service package will be deemed as finished when the mentioned number of car services are delivered.
  3. Service packages can’t be cancelled, transferred or refunded.
  4. Battmobile reserves the right to cancel the service packages at any time.
  5. No car service request will be entertained without a prior appointment.
  6. If Battmobile’s service center is fully occupied, Battmobile will have the discretion to perform the minor car service on the customer’s location. Battmobile will ensure that the service quality is not impacted.
  7. Parts and accessories included in the service package are of premium quality. Premium means the quality will be very good but it will not be equivalent to OEM part.
  8. Monthly installment plans with Battmobile and or any third-party entity is subject to changes in the economic situation of the country.
  9. The claim of up to 50% cheaper than the dealership is based on the average price data collected from randomly selected automobile servicing companies.
  10. There is no annual commitment with service package however, Battmobile reserves the right to limit the period to counter the rising inflation cost.
  11. The details included in the minor and major service are limited to the information mentioned on the Battmobile service package booklet.
  12. All prices are quoted in Dirhams and are subject to VAT as per UAE’s law.
  13. In case there is a free battery with the purchase of service package, Battmobile will use its own brand only. If a customer insists to install a battery other than Battmobile, the difference of the price must be paid by the customer.
  14. Engine oil used for the car servicing will be premium which means it will be either Motul or equivalent quality. Select of oil is on Battmobile’s discretion.
  15. Engine oil filters will be genuine or equivalent quality.
  16. Free vehicle pick and drop service is subject to the availability of the recovery vehicles and customers will be served on a “first come first serve” basis.
  17. Vehicle pick and drop service is available only in Dubai and its close proximities.
  18. The term *change used with brake pads, spark plugs, AC filter and Air Filter refers to the labor charge. Battmobile will not charge any amount as ‘labor’ however the parts are to be purchased by the customer.
  19. Any repair job, requested by customers but not included in the service package, will only start after the approval and customers must pay for those services.
  20. Customers sourcing parts from suppliers other than Battmobile, will be responsible for the quality of the repair.
  21. Customers must remove all their valuable belongings from the vehicle. Battmobile will not be responsible for any losses or damages.
  22. Battmobile uses spare parts based on the availability and exercises full control over the selection of parts.
  23. Customers should check their vehicle properly before leaving the Battmobile service center premises. No claims will be entertained thereafter.
  24. If a repair is done using a third party, the charges are to be paid by the customer unless the service is covered within the service package.
  25. Battmobile is not responsible for any delays in the delivery of the vehicle or quality of the repair if it is caused due to 3rd party supplier.
  26. At the time of receiving the vehicle, make sure your car is properly washed, otherwise raise a complaint with the service advisor.
  27. Any dispute arising will be subject to the exclusive jurisdiction of the court of law in the UAE.
  28. Customer has the right to ask about the usage of parts and accessories used for the car service.
  29. Customer must keep the service booklet safely and present it all the time while obtaining the car service.
  30. Issuance of replacement service package booklet will cost AED 100+VAT.
Professional and polite team they have, technician Abid is very good and fast at work , thank you
Tariq Sahawneh
Tariq Sahawneh
18:28 26 Mar 23
Mateo Medina
Mateo Medina
12:52 25 Mar 23
Very good
Zeina Aziz
Zeina Aziz
15:11 24 Mar 23
Very professional and punctual, communication was clear and the whole issue of battery was resolved within minutes!! A big shout out to Jibran and his efficiency.
Dharmi Dhanak
Dharmi Dhanak
08:13 19 Mar 23
I was assisted by Syed Abdullah Rafey. He gave me and outstanding customer service. He was polite in handling all my queries and helped me out even when it was his day off. My whole experience was very convenient
Thanks Rafey for ensuing I have a great experience, being my first time with Battmobile !!
Moiz Netterwala
Moiz Netterwala
20:31 15 Mar 23
I had contacted another company and I was quite disappointed by their service. I happened to google and found Batfmobile. Abid Hussain was fast to come, quick in explaining the needs and replacing the battery. I was very very happy to have my car back hitting the road! Thank u!
Salvatore Ianniello
Salvatore Ianniello
19:07 15 Mar 23
Good experience
11:59 14 Mar 23
Excellent service. Customer support from Rafey was well organised and extremely detailed.
Ayaz Kapadwanjwala
Ayaz Kapadwanjwala
16:52 11 Mar 23
شكرا كثيرا اسعدني جدا خدمات وخاصة الموظف عبدالباسط ماشاء الله سريع ومتمكن
Manal Manal
Manal Manal
12:51 10 Mar 23

In Last 24 Hours, 120 Customers have used our battery replacement service at Ashburn United States

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