Refund & Cancellation Policy
At Battmobile, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms applicable to bookings and services.
1. Service Cancellation by Customer
- Cancellations made at least 24 hours before the scheduled service appointment are eligible for a full refund.
- Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee of up to 50% of the service amount.
- Once a technician has been dispatched or service has commenced, the booking is non-refundable.
2. Service Refunds
- Refunds are only applicable if Battmobile is unable to provide the requested service due to operational reasons.
- If a service cannot be completed because of circumstances beyond Battmobile’s control (including inaccessible vehicle, incorrect location details, or customer unavailability), no refund will be provided.
3. Battery Purchases
- Batteries sold by Battmobile are covered by the manufacturer’s warranty, subject to the manufacturer’s terms and conditions.
- Refunds are not available for batteries that have been installed and are functioning correctly.
- Defective batteries covered under warranty will be repaired or replaced in accordance with the manufacturer’s warranty policy.
4. Incorrect Orders
- If an incorrect battery or product is supplied by Battmobile, we will arrange a replacement at no additional cost.
- Refund requests relating to incorrect orders must be reported within 24 hours of service completion.
5. Refund Processing
- Approved refunds will be processed using the original payment method.
- Refund processing times may vary depending on the payment provider and typically take 5–10 business days.
6. Contact Us
For any questions regarding cancellations, refunds, or warranty claims, please contact:
- Email: help@battmobile.ae
- Phone: +971 800 78278
By booking a service or purchasing products through Battmobile, you agree to the terms of this Refund & Cancellation Policy.